SHIPPING POLICY

Last Updated: October 12, 2026

At Galaria Store, we are committed to delivering your luxury timepieces swiftly, securely, and with the utmost care. Because every timepiece represents a significant investment, all shipments are fully insured during transit to ensure peace of mind.

1. Order Processing Time

• Standard Processing: All orders are processed, verified, and quality-inspected within 1 to 2 business days (excluding weekends and official holidays).

• Order Verification: High-value purchases may require additional security verification. In such cases, our support team will reach out via email or phone prior to dispatch.

• Tracking Confirmation: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link.

2. Shipping Rates & Delivery Estimates

We partner with premium global carriers (e.g., FedEx, DHL, UPS) to ensure reliable delivery.

Note: Delivery times are estimates provided by shipping carriers and are subject to minor delays due to customs handling or severe weather conditions.

3. Signature Requirement & Fully Insured Transit

• Mandatory Direct Signature: Due to the value of our timepieces, all shipments require an adult signature (18+) upon delivery. Carriers will not leave packages unattended at doorsteps or mailboxes.

• Transit Insurance: Every order dispatched by Galaria Store is fully covered by comprehensive shipping insurance until signed for at the designated address.

4. International Shipping & Customs Duties

• Global Shipping: We ship to most international destinations. Available countries will be listed at checkout.

• Taxes & Customs: Depending on your destination country, international orders may be subject to import duties, taxes, and customs handling fees. These charges are the sole responsibility of the recipient and are not included in the purchase price or shipping cost.

• Customs Delays: Galaria Store is not responsible for unexpected delays caused by destination customs clearance procedures.

5. Address Changes & Undeliverable Packages

• Address Modification: If you need to correct your shipping address, please contact us immediately at support@galariastore.com. Once a package has been dispatched, the shipping address cannot be changed for security reasons.

• Failed Deliveries: If a package is returned to us due to an incorrect address provided by the customer or repeated failed delivery attempts, the customer will be responsible for original shipping costs and re-shipping charges.

6. Lost, Damaged, or Stolen Packages

In the rare event that your package is damaged or lost during transit:

• Damaged Deliveries: Inspect your package carefully before signing. If the outer box shows clear signs of damage or tampering, document it with the courier and contact us within 24 hours.

• Lost Packages: If tracking shows your order was delivered but you have not received it, or if tracking stops updating, reach out to our customer care team at support@galariastore.com immediately to initiate a claim.

7. Contact Us

For any questions or inquiries regarding shipping and tracking, please reach out to our team:

• Store Name: Galaria Store

• Email: support@galariastore.com

• Customer Support: Available Monday through Friday