RETURNS & EXCHANGE POLICY

1. Eligibility Window

• 30-Day Return Period: You may request a return or exchange within 30 calendar days from the date your package was delivered according to official carrier tracking.
• Prior Authorization: All returns and exchanges must be pre-approved by Galaria Store. Items sent back to us without prior authorization will not be accepted.

2. Condition Requirements

• Unworn & Unaltered: The watch must be in brand-new, unworn condition with no scratches, scuffs, sizing alterations, or signs of wear.
• Complete Packaging: The item must be returned in its original presentation box, including all protective sticker wrappings, hangtags, user manuals, warranty cards, certificate of authenticity, and any complimentary gifts or accessories.
• Original Seals: Protective plastics and security seals on the watch case, crystal, bezel, or bracelet must remain intact and unpeeled.

3. Non-Returnable Items

• Custom-ordered, customized, or engraved timepieces.
• Items marked as "Final Sale", "Clearance", or "As-Is" at the time of purchase.
• Watches returned without original serial tags, warranty booklets, or certificates.
• Products showing evidence of wear, misuse, water damage, or unauthorized modifications.

4. Return Process

1. Initiate Your Request: Contact our support team at support@galariastore.com with your order number, watch details, and the reason for return/exchange.
2. Receive Authorization: Upon approval, we will provide a Return Merchandise Authorization (RMA) number along with detailed return instructions and shipping guidelines.
3. Secure Packaging: Carefully package the timepiece in its original box and place it inside a sturdy shipping box with adequate protective padding to prevent damage during transit.
4. Insured Shipping: For high-value timepieces, we strongly recommend using a tracked and fully insured shipping method or the pre-paid fully insured return label provided by our support team (applicable fees may be deducted from the refund).

5. Inspection & Refunds

• Quality Control Inspection: Upon receiving your returned package, our horological team will conduct a thorough physical and mechanical inspection within 3 to 5 business days.
• Refund Issuance: Once approved, your refund will be processed back to your original payment method. Please allow 5 to 10 business days for the credited funds to appear in your account, depending on your financial institution.
• Restocking & Shipping Fees: Standard returns may be subject to non-refundable original shipping costs and insurance fees unless the return is due to an error on our part (e.g., incorrect or defective item received).

6. Exchanges

• If you wish to exchange your watch for a different model or colorway, please notify us during your return request.
• If the replacement item has a higher value, you will be required to pay the price difference prior to shipment. If the replacement item is of lower value, the remaining balance will be refunded to your original payment method or issued as store credit.

7. Damaged or Defective Items

• Please notify us within 48 hours of delivery at support@galariastore.com.
• Provide clear photos/videos of the damaged packaging and the watch.
• We will arrange a priority replacement or full refund at no extra cost to you.

8. Contact Us

• Store Name: Galaria Store
• Email: support@galariastore.com
• Customer Support: Available Monday through Friday